Return & Refund Policy
Shopping on Specs of Wood is safe and secure. Customers at Specs of Wood can shop with confidence. We take great pride in offering a safe and secure online shopping experience. We use Secure Sockets Layer (SSL) technology to provide customers with the safest, most secure shopping experience possible. Specs of Wood's up to date SSL technology enables encryption (scrambling) of sensitive information during online transactions guaranteeing your personal information stays safe and secure.
Subject to exceptions, Specs of Wood is happy to exchange or refund your purchase within 30 days of delivery. Your refund will be credited to the original payment card. If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:
- Item(s) must be returned within 30 days of purchase, together with proof of purchase.
- Item(s) must be must be returned in a fully resaleable condition and any tags must be intact. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
- Sale and clearance items are not eligible for a refund or exchange.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.
- Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned.
- If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
If you have any questions please send them to Sales@specsofwood.com or call us at (516) 543-0400 from 9AM to 5PM Eastern Standard Time Monday through Friday.